FAQ: Delivery

• Dispatch: within 2 to 4 working days
• Delivery: within 7 working days

Yes! Delivery is free in 36 European countries, including the United Kingdom. We also deliver to Canada and the French overseas departments and territories (DOM-TOM) (paid delivery for these destinations).

The average time is 10 working days (2 to 4 days for preparation and 7 days for delivery), but may vary depending on the destination and product availability.

Customised or made-to-measure products generally require 5 to 7 working days of production before dispatch. This time is in addition to the standard delivery time.

We work with DHL, BRT, and GLS, depending on the size of the artwork.

Yes, our artworks are carefully packed with dedicated protection.

Yes, we use dedicated protection for the corners and edges, which are the most vulnerable parts.

Once your artwork has been dispatched, you will receive an email containing a tracking number. This link lets you follow your parcel's journey in real time.

These emails are sometimes filtered out by anti-spam systems. Check your junk mail folder. If you find nothing, contact us with your order number.

The carrier leaves a missed-delivery card; a further delivery attempt is arranged in accordance with its procedure.

Yes, this can happen, particularly for multi-part artworks or if certain items such as the fixings are sent separately.

Yes, thanks to the tracking number provided, you will be able not only to track your parcel but also, depending on the carrier, to reschedule the delivery via their online platform.

No, unfortunately the parcels are too large, but the delivery drivers can contact you to arrange an appointment with you for the delivery.