FAQ: Guarantee and product

This section answers all your questions about the quality, care and durability of our acrylic glass and aluminium artworks.

Guarantee and Durability

Do you offer a guarantee on your products? +

The applicable guarantees are described in clause 9 of our terms and conditions of sale.

How long do your artworks last? +

Our artworks are designed to last for many years, under normal indoor use.

Can I receive a certificate of authenticity for my artwork? +

No, this is not necessary. Certificates are mainly used for art gallery works of high market value. Our artworks do not require one.

What guarantees the durability of your artworks? +

The quality of the materials used (premium acrylic glass or Dibond aluminium), our 8K printing technology with UV-resistant inks, and our careful finishing ensure the longevity of our artworks.

Care and Resistance

How do I clean and care for my artwork? +
  • Acrylic glass: use a soft cloth, with no abrasive products.
  • Dibond aluminium: a damp cloth is enough to remove dust. Our artworks require no additional maintenance.
Are your artworks resistant to humidity and heat? +

They are designed for indoor use, in the normal conditions of a living space. Avoid immediate proximity to a heat source and rooms subject to high, sustained humidity. They are not intended for outdoor use.

Is the surface of the artwork fragile or prone to scratching? +

Acrylic glass is more impact-resistant than traditional glass, but can be prone to scratching. Dibond aluminium is very resistant to scratches and impacts. In all cases, we recommend careful handling during installation and cleaning.

Is it normal for the panel to keep fold marks? +

No, our rigid materials (acrylic glass and aluminium) should not show any crease marks. If you notice any on unpacking, do not install the artwork and write to us within 3 days of delivery, with photos attached.