FAQ: While ordering
Need help during the purchasing process? This section answers questions about payments and changes to your order.
Payment methods
We accept several secure payment methods, including:
- Bank cards: Visa, MasterCard, Maestro, American Express
- PayPal: for fast, secure payment
- Other options: depending on your region, other local payment methods may be offered
Yes, we offer interest-free payment in 3 instalments via Klarna. This solution lets you split the amount into three equal payments, collected automatically every 30 days. Simply choose Klarna at checkout. It is simple, secure and with no extra charges.
Yes, all payments on our website are protected by SSL encryption. We use reliable platforms such as Shopify Payments, PayPal, Klarna and Stripe (Visa, etc.). You can therefore order with complete peace of mind.
No, we do not offer cash on delivery. All payments must be made at the time of the order using our secure payment methods.
Promo codes and discounts
Yes, provided that it is valid.
- Where can I find them? They are often sent via our newsletter or during special events.
- How do I use them? Enter the code in the field provided before payment, and the discount will be applied automatically.
At checkout, you will find a field labelled "Promo code" or "Discount code". Simply enter your code there and click "Apply" for the discount to be taken into account before payment.
Check that the code is still valid, that there is no typing error (capital letters, spaces), and that it has not expired. If the problem persists, contact our customer service.
You can get discount codes by subscribing to our newsletter, by following us on social media, where we regularly share exclusive offers, or during special events and seasonal sales.
Yes, we sometimes offer special deals for multiple orders. These promotions are announced on our website or via our newsletter. Please do not hesitate to contact us to find out about current offers.
Invoicing and documentation
Yes, an electronic invoice is automatically generated and sent by email with your order confirmation. You can also find it in your customer account.
During the checkout process, after adding the items to your basket, you will be able to enter your billing details in the form provided. You will have the option of indicating whether the delivery address is different from the billing address.
Order confirmation and tracking
Once your order has been confirmed, you will receive a confirmation email. If you do not receive it within a few minutes, check your spam folder or contact us.
A change is possible within 2 hours of ordering: write to us. After that, the artwork goes into production.
Special purchase options
Yes, we offer interest-free payment in 3 instalments via Klarna. This solution lets you split the amount into three equal payments, collected automatically every 30 days. Simply choose Klarna at checkout. It is simple, secure and with no extra charges.
Yes, we sometimes offer special deals for multiple orders. These promotions are announced on our website or via our newsletter. Please do not hesitate to contact us to find out about current offers.
