FAQ: After your order

Once your artwork has been dispatched, you will receive an email containing a tracking number. This link lets you follow your parcel's journey in real time. If you do not receive this email, please check your spam folder or contact us.

Yes, within 2 hours of your purchase. After that, the change is not guaranteed.

Please do not hang the artwork, and follow these steps:

1. Photograph the parcel, the label and the artwork
2. Visibly damaged parcel: raise your reservations with the carrier, or refuse the delivery
3. Write to us within 3 days via the contact form, with your photos attached

We then offer you a reprint or a partial refund. An artwork installed despite damage or a defect is no longer covered.

Start by checking the delivery tracking (link received by email). In the event of a delay or a delivery error, contact our customer service via the contact form or by email.

Yes, this can happen. The fixings are sometimes sent separately from the artwork for logistical reasons. They may arrive at different times. Please do not hesitate to contact us if you have any doubts.

This may be a delay in the carrier's tracking update. Contact our customer service via the form or by email.

If your parcel exceeds the expected delivery time, contact us by email with your order number and tracking number.

If you notice a significant difference between the product received and the way it is presented on our website, take photos and contact us immediately.

If your parcel is marked as delivered but you have not received it, or if the tracking has not been updated for several days, contact us. We open an investigation with the carrier.

The gold colour on our artworks has a glossy effect that varies slightly depending on the viewing angle and the lighting in the room. It generally gives a lovely luminous reflection without being excessively shiny.

This may be due to a temporary technical problem or a connection issue. Try reconnecting, clear the cache of your browser, or use a different browser. If the problem persists, contact our customer service.