Frequently asked questions

Quickly find answers to your questions

The 6 essential questions
Is delivery free?
Yes, 100% free to 29 European countries. No minimum purchase.
What is the delivery time?
Shipping within 3 business days, delivery in 10 business days.
Acrylic glass or Alu Dibond?
Acrylic: glossy, gallery effect. Dibond: matte, elegant.
Can I return my artwork?
90 days satisfaction guaranteed. Refund within 3-5 days.
Is it complicated to install?
No, 15 minutes is enough. Mounting kit included.
Is the image sharp in large format?
8K ultra-high definition printing. Perfect even at 240x140 cm.

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Consegna
Is delivery really free?

Yes, 100% free to 29 European countries: France, Germany, Italy, Spain, Belgium, Netherlands, Luxembourg, Austria, Portugal, Greece, Poland, Czech Republic, Hungary, Romania, Bulgaria, Croatia, Slovenia, Slovakia, Estonia, Latvia, Lithuania, Ireland, Denmark, Sweden, Finland, Iceland, Norway, Switzerland and Monaco.

What is the delivery time?

Europe: Shipping within 3 business days, delivery in 10 business days. About 13 business days total.

Overseas/Canada: 10 to 15 business days after shipping.

How is my artwork packaged?

Ultra-reinforced packaging:

  • Thick double-wall cardboard
  • Protected corners
  • Multi-layer bubble wrap
  • High-density foam

Damage and loss insurance included.

Is my package insured?

Yes, 100% insured! You're covered for:

  • Damaged artwork → Free express replacement
  • Lost package → Express replacement
  • Stolen package → Free replacement
Can I modify my order?

Yes, within 2 hours of your purchase. After that, the artwork enters production.

Can I track my order?

Yes, you receive a tracking number by email upon shipping.

Qualità e Materiali
Difference between acrylic glass and Alu Dibond?

Acrylic Glass: Glossy finish, art gallery effect. Vibrant colors with exceptional depth.

Aluminum Dibond: Matte and elegant finish, zero reflection. Perfect facing a window.

Will the image be sharp in large format?

Absolutely! 8K ultra-high definition printing. Perfect sharpness even at 240x140 cm.

Where are your artworks manufactured?

All our artworks are manufactured in Italy, world reference in large format printing.

What is the lifespan?

Our artworks last 20 to 50 years. UV resistant inks, materials don't deform.

Are the colors accurate?

Yes, our photos faithfully represent the products. Slight variations possible depending on your screen.

How to clean my artwork?

Acrylic glass: Slightly damp microfiber cloth.

Alu Dibond: Simple damp cloth to dust.

Dimensioni e Scelta
How to choose the right size?

For a wall: The artwork should occupy 60 to 75% of the width.

Above furniture: 50 to 70% of the furniture width.

What sizes do you offer?
  • 120 x 70 cm
  • 140 x 80 cm
  • 160 x 90 cm
  • 200 x 112 cm
  • 240 x 140 cm
Custom format possible?

Yes! Contact us by email for specific dimensions, triptych or diptych.

Artwork with my own photo?

Yes! We offer custom artworks from your photos.

Fissaggio e Installazione
Is the mounting system included?

Yes, if you select the 'Mounting kit' option. The kit includes: plates, hooks, screws, anchors and cleaning cloth.

Is it complicated to install?

No, very simple! 15-20 minutes with drill, screwdriver and level.

Are the fixings secure?

Zero risk! Our fixings support 2 to 4 times the artwork weight.

Compatible with all wall types?

Yes: concrete, plaster, brick and hollow walls.

Can I hang without drilling?

No. The size and weight of our XXL artworks require drilling.

Garanzia e Resi
Can I return if not satisfied?

Yes, 90 days to return, whatever the reason. Refund within 3-5 days.

Who pays return shipping?

Customer: personal change of mind.

Walensky: our error or product defect.

What does the 2-year warranty cover?
  • Print quality: abnormal fading
  • Adhesion: no peeling
  • Support: no deformation
  • Accessories: fixings
Artwork arrived damaged?

We handle everything! Send a photo and we ship a new artwork express, free.

Pagamento
What payment methods?
  • Credit cards (Visa, Mastercard)
  • PayPal
  • Klarna - Pay in 3 interest-free instalments
How does Klarna 3x work?

Select Klarna at checkout, the amount is split into 3 equal payments. 0% fees, 0% interest.

Is payment secure?

Yes, completely. SSL encryption, no banking data stored. Processed by Stripe, PayPal and Klarna.

Have another question?

Our team responds in under 2 hours

Contattaci

Or by email: walensky.shop@gmail.com

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