FAQ: Customer support

Need help? Here you will find the ways to contact us and the answers to questions about our customer service.

Contact and Assistance

How can I contact you? +

You can reach us via the contact form available at the bottom of the page. Fill it in with your details and your request.

What are your opening hours? +

Our customer support is available Monday to Friday, from 8:00 to 20:00.

How long does it take to get a reply? +

We reply Monday to Friday, from 8:00 to 20:00.

Are your replies available in several languages? +

Yes, our customer service team can reply to you in French, English, Spanish and Italian.

Customer Assistance

Can I contact you if I have problems during installation? +

Yes: write to us via the contact form, with photos attached. Installation is carried out in accordance with the mounting instructions.

What should I do if I receive no confirmation after sending a request by email? +

If you have not received a confirmation, check your junk mail folder. If you find nothing there, feel free to send us your request again or to contact us via the form on our website.

Find our other FAQs

Before ordering

Here you will find answers to all the frequently asked questions you may have before placing an order, so that you can choose with confidence.

While ordering

Need help during the purchasing process? This section answers questions about payments and changes to your order.

Frequently asked question: Which payment methods do you accept?

After your order

Once your order has been placed, use this section to find out everything about tracking, changes or any problems that may arise with your artwork.

Returns and refunds

Here you will find all the information about returns, exchanges and refund arrangements for your orders.

Frequently asked question: Can I return my artwork if I change my mind?

Delivery

Find out everything you need to know about our lead times, shipping methods, parcel tracking and delivery areas.

Guarantee and product

This section answers all your questions about the quality, care and durability of our acrylic glass and aluminium artworks.

Frequently asked question: Do you offer a guarantee on your products?

Fixings and safety

Find out more about fixing systems, how to install them and our recommendations for securing your artwork at home.
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