FAQ: Before ordering
Here you will find answers to all the frequently asked questions you may have before placing an order, so that you can choose with confidence.
Unique Products
All our visuals are 100% exclusive to Walensky®. You will not find them anywhere else, which guarantees original and sophisticated decor.
Yes, if you have a specific request, contact us directly by email.
Yes, generally reserved for our loyal customers. Our limited editions are usually one-offs or produced in a maximum of 10 copies. To access them, you must already be a customer and keep an eye out for the newsletter emails.
Materials and Manufacturing
Our artworks are printed using the latest 8K technology. We strive to remain at the cutting edge of innovation to offer you the best possible quality.
We mainly offer two materials: premium acrylic glass for a glossy finish and Dibond aluminium for a matt or satin look, each offering distinct aesthetic qualities.
Acrylic glass: glossy finish, visual depth, vibrant colours. Aluminium (Dibond): matt or satin finish, minimalist look, highly resistant to moisture and scratches.
It is indeed high-quality acrylic glass, also known as Perspex, offering the transparency and shine of glass while being lighter and more impact-resistant.
Our panels are 3mm thick for acrylic glass and 3mm for Dibond aluminium, guaranteeing rigidity and sturdiness while remaining relatively light to make installation easier.
Canvas offers a classic, textured look, whereas acrylic glass brings exceptional depth and luminosity to the colours, with a glossy effect that brings out the details of the image.
Quality and Manufacturing
Our artworks are created by 8K high-definition digital printing, but each piece undergoes a manual quality check before dispatch to guarantee a perfect result.
Yes, all our artworks are made in Italy, in compliance with the strictest quality standards.
Thanks to our 8K ultra-high-definition printing technology, our images are perfectly sharp, even on large formats, with no pixelation visible to the naked eye.
Viewing and Advice
Yes, we make every effort to ensure that our visuals are faithful to the artwork. A slight difference in shade remains possible depending on how your screen is set up and on the lighting in your room: it does not constitute a defect. The room-setting images are illustrations: they do not show the exact scale of the artwork.
Yes, you can browse our Photo gallery (tab at the top of the page) with photos sent in by our customers.
For a wall: the artwork should take up 60 to 75% of its width. For an artwork above a piece of furniture: choose an artwork 50 to 70% as wide as the furniture, leaving 15 to 25 cm of free space around it.
Yes, like all decorative items, the appearance of the colours may vary slightly depending on the lighting in your room. Warm or cool lighting can influence how shades are perceived.
We do not offer physical samples, but our photo gallery and the examples of installations in our customers' homes give you a good idea of how our products look in the end.
Ordering and Delivery
To complete your purchase, you need to provide:
- A valid email address (to receive confirmations) + telephone number (for delivery purposes only)
- A full postal address for delivery
- Your bank details for secure payment
All our artworks are delivered in ONE single piece, even for giant or custom sizes (unless you request otherwise, such as a diptych or triptych).
Yes, they are perfectly suited to offices, meeting rooms and reception halls, and bring a stylish, modern touch to any environment.
