Walensky customer reviews
Reviews & testimonials
What our customers experience
Their feedback, their walls, and how we gather it all.
Our reviews are now on Trustpilot
Your feedback reached us from all over: by email, on Instagram, in your messages after delivery. It was scattered, and no one could read it all in one place.
Trustpilot finally gives it a home: public, independent, open to everyone. The page has just opened and replaces our old review system — it fills up with your feedback.
See our Trustpilot pageIn the meantime, our customers show you their homes
Our Trustpilot page is filling up slowly. But the Walensky community gallery is still there to fill your eyes!
Our customers' most beautiful rooms in pictures — to make you dream!
Explore the photo galleryWhat came up most often
A summary of the feedback we've received since 2024 — the compliments as well as the criticism.
- How it looks in real life"Even better than on screen" is what we hear most. The depth of the acrylic glass and the finish surprise people when they open the box.
- The coloursVivid, and above all true to the images on the site. Few unpleasant surprises between what is ordered and what arrives.
- Hanging itThe mounting kit and the instructions do their job: on standard sizes, installation takes a few minutes.
- The effect on the roomThis is the most common feedback after delivery: a wall that changes completely, and guests who ask questions.
- Customer serviceA question before ordering, a problem after delivery: we're often told we reply quickly and find a solution. That's the one thing we won't compromise on.
- The waiting timeEvery artwork is printed to order. Delivery sometimes took a few days longer than expected: we have since improved our tracking system and our communication with carriers.
- The mounting kitSeveral customers bought it twice, having missed that it was already included. We have made this clearer on the product pages.
- A defect on arrivalIt's rare, but it happens. In that case we replace the artwork — as many times as needed until the result suits you.
This summary was written by us from the messages we received and the cases handled by our customer service. These are not individually verified reviews — those are on Trustpilot.
Your questions about our reviews
Why an external platform rather than an in-house system?
Because feedback is worth more when it's public and independent. On Trustpilot, your review is visible to everyone, in one place, and it stays there.
It's also fairer to those who take the time to write to us: their message no longer gets lost at the bottom of an inbox.
What happened to the old testimonials?
They have made way for the summary just above, which captures what came up most often — in both directions.
From now on, everything happens on Trustpilot.
Your Trustpilot page has just opened — why?
Because we're starting from a fresh page. We're gradually inviting our customers to leave their feedback there, and it fills up week after week.
It's even an advantage: everything you read there is recent and reflects our products, our lead times and our service as they are today.
Do you delete negative reviews?
No — you can see above that we display the criticism we receive ourselves.
On Trustpilot, we reply publicly to every piece of feedback. A problem reported is a problem we can fix.
Do you offer anything in exchange for a review?
No. No review is paid for or rewarded, and we never ask for a positive one in particular. All our customers receive exactly the same invitation.
I ordered a while ago — can I still leave a review?
With pleasure. Whether your artwork arrived last week or two years ago, your feedback counts just as much — and it's welcome.
Where do the gallery photos come from?
From our customers. They send them to us, and they are published only with their consent — and removed on simple request.
Want to add yours? Write to us — it always makes our day.
